FAQs

If you have any other questions feel free to contact us at - hello@laroccosmetics.co.uk

 

Do we offer any vegan/cruelty-free products?

Our Luxury Lashes are Vegan & Cruelty-Free & The Circus Tent & Lost in Paradise palettes are also Cruelty-Free.

 

Are the brushes made of real hair or synthetic?

All of our brushes are made from synthetic hair.

 

Do we ship internationally? Are there any excluded countries?

Yes, we do offer worldwide shipping.

How long does international shipping usually take?

International shipping usually takes around 14-21 working days.

 

How much does international shipping cost?

USA Shipping - £9.99 - Free when spending over £30.00

Worldwide Shipping - £19.99

 

Can I return a product if I do not like it?

We do offer a no-quibbles returns policy, please free free to contact us.

However, if an item has been opened or used, this would void your return rights.

 

How long will it take to receive my order?

Standard delivery 3-5 working days. Express delivery would be the next day if ordered before 2pm Monday-Friday.

 

My item arrived damaged. What should I do?

Please feel free to contact us at hello@laroccosmetics.co.uk, if possible please send us an image of the damaged item.

 

My parcel has been delivered and signed for but I haven’t received it? 

Please feel free to contact us, and we will be in touch with the courier regarding your order.

 

I have entered the incorrect shipping address, can this be changed?

If your order has not been dispatched, we should be able to change this, however, this can not be guaranteed.

 

Can I change what I have ordered?

If your order has not been dispatched, we will try our best to cancel this, to allow you to order the item that you require.